Premium, gourmet and organic — delivered to your door. · Trade accounts see their own prices · London & M25 delivery · £500 minimum order · Open a trade account →
Your privacy matters to us. This is what we collect and how we use it.
What we collect
Name, delivery address, email and phone number, to process your orders.
Payment details, handled securely by third-party payment providers.
How we use it
To process and deliver your orders.
To send you updates, offers and promotions.
To improve our service and this website.
Sharing
We do not sell or share your data, except where needed for delivery and payment processing.
The Riverfoods app
The app uses the camera only to read product barcodes. Images are read on your device and are not stored or sent to us.
If you allow notifications, we keep your device's notification token so we can tell you about your orders. Notifications are delivered through Apple's or Google's notification service. The token is removed when your login is deleted.
If you turn on Face ID or fingerprint sign-in, your password is kept on your device, locked by your phone's own Face ID or fingerprint. Your face and fingerprint never leave your phone, and we never see them.
So the app works without a signal, it keeps a copy of the catalogue, your prices and product photos on your device. An order placed with no signal waits on your device and is sent to us as soon as it reconnects.
Your basket and app settings are kept on your device.
The app does not track you across other companies' apps or websites, and contains no advertising or analytics.
On Android, the barcode reader and the notification service are provided by Google and may send Google basic diagnostic information about how they are running, such as the app version and whether they worked. It does not include your orders, your account or what the camera sees.
Keeping and deleting your data
We keep your account details for as long as your trade account is open.
You can delete your login at any time in the app, under Account → Delete account, or on this website from your account page, under Delete your login. This removes your login and the data attached to it straight away.
Orders and invoices belong to your company's trade account and are kept for as long as the law requires us to keep accounting records.
Your rights
You can ask for a copy of your data, or ask us to delete it, by contacting us.
