Order Process

How to Place an Order with River Foods Wholesale

We have streamlined our ordering process to ensure efficiency, accuracy, and convenience for our B2B customers. Here’s how it works:

Step 1: Customer Registration & Login

• New Customers: You must first complete an account registration form to be approved as a B2B buyer. Once approved, you will receive login credentials for our online ordering system.
• Existing Customers: Simply log in to your account on our website to place an order.

Step 2: Browse & Select Products

• Explore our wide range of premium food products, including groceries, beverages, snacks, and gourmet selections.
• Select the products you need and add them to your cart.

Step 3: Submit Your Order

• Ensure your order meets our minimum order value of £350.
• Proceed to checkout and select your preferred delivery date.
• Submit your order – you will receive an order confirmation via email.

Step 4: Order Processing & Confirmation

• Our team reviews and confirms your order.
• If any products are out of stock or require special arrangements, we will notify you.

Step 5: Delivery Scheduling

• Orders are processed and scheduled for delivery within 2-3 working days.
• Our team will arrange the delivery according to your business hours.
• We deliver using our own fleet, ensuring timely and professional service.

Step 6: Order Delivery

• Your order is delivered directly to your store, warehouse, or business location.
• Upon delivery, please inspect the items for accuracy and quality.

Step 7: Payment & Invoicing

• We accept cash on delivery (COD) and bank transfers.
• Invoices will be issued upon order completion.
• If you have any questions regarding your invoice or payment, contact our customer support team.

Step 8: Customer Support & After-Sales Service

• If you encounter any issues with your order, such as missing or incorrect items, please report it within 24 hours of delivery.
• Our support team will work with you to resolve any concerns promptly.
• Stay updated with monthly discounts and new product arrivals through our newsletter.