General Questions

What types of products do you offer?

River Foods Wholesale provides a vast range of high-quality products, including biscuits, bread, breakfast cereals, chocolates, coffee, snacks, sauces, soft drinks, and tinned foods. We specialise in premium, gourmet, and organic selections, featuring well-known international brands such as Mutti, Gran Luchito, Barilla, Union Coffee, Belazu, Eat Real, Rummo, Vicenzi, Torres, and Rio Mare.

Do you offer nationwide delivery?

Currently, we primarily serve London and the M25 surrounding areas. However, for bulk orders, we may be able to offer delivery beyond this region. Please contact us to discuss potential shipping options.

What is the minimum order value for delivery?

The minimum order value is £350 per order.

How can I place an order?

Orders can be placed through our website by registered B2B customers. New customers must first complete an account request form for approval before they can start ordering.

What happens if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of delivery. We will arrange a replacement or issue a credit note as per our return policy.

Are your products Halal-certified?

Some of our products are Halal-certified. If you require specific Halal-certified products, please check product labels or contact our team for details.

Do you accept custom orders?

Yes, we accommodate custom bulk orders for businesses requiring products not listed in our standard inventory. Please contact us to discuss your requirements.

What are your working hours?
  • Monday - Friday: 8:00 AM – 5:00 PM
  • Saturday & Sunday: Closed
How can I contact you for support?

Ordering & Payments

Do you offer wholesale discounts?

Yes! We provide monthly promotions on selected products and bulk purchase discounts for large orders. Special pricing is available for high-volume customers.

What if an item is out of stock?

If a product is temporarily unavailable, we work closely with suppliers to restock it as soon as possible. Customers can request back-in-stock notifications.

How do I open an account?

River Foods Wholesale operates as a B2B supplier. Customers must submit an account request form, after which our team will review and approve the application before granting access to our ordering platform.

What payment methods do you accept?

Payments are accepted via cash on delivery (COD) or bank transfer. We do not support online payment options.

Delivery & Returns

How long does delivery take?

Standard delivery time is 2-3 business days.

Can I return or exchange products?

Returns or exchanges must be requested within 24 hours of delivery. Damaged or faulty products must be reported immediately upon receipt.

How can I track my order?

Customers receive updates via email or phone. For real-time tracking, please contact customer service.

What happens if an item is out of stock?

If an item is out of stock, customers can request notifications when it becomes available again.

Where do you source your products from?

We supply a mix of locally sourced and imported products from premium brands worldwide.

Do you offer bulk order discounts?

Yes! We offer monthly promotions and special bulk pricing for large orders. Contact us to discuss custom pricing.

What happens if I miss my delivery?

If your business is closed or no one is available to receive the delivery, the order will be returned to our warehouse. If rescheduling is required, please contact us as soon as possible.

For any further inquiries, feel free to reach out to our team!