Delivery Policy

Service Areas

We currently deliver to London and the M25 surrounding areas. For bulk orders outside these areas, please contact us to discuss possible shipping options.

Minimum Order Requirement

The minimum order value for delivery is £350. Orders below this amount cannot be processed for delivery.

Delivery Timeline

  • Standard Delivery: Orders are typically delivered within 2-3 business days.
  • Urgent Orders: If you require a faster delivery, please contact us. While we do not offer same-day delivery, we may accommodate urgent requests depending on availability.

Delivery Process

  1. Order Placement – Orders must be placed online by registered B2B customers.
  2. Order Confirmation – Once your order is received, we will confirm it via email or phone.
  3. Dispatch & Delivery – Our logistics team will schedule and deliver your order to your registered business address.

Delivery Charges

  • Orders above £350: Free delivery within our service areas.
  • Orders outside our standard delivery zones: Charges may apply. Contact us to discuss options.

Failed Deliveries

If a delivery attempt is made and the business is closed or no one is available to receive the order, the goods will be returned to our warehouse. A re-delivery fee may apply.

Return & Refund Policy

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please report it within 24 hours of delivery. Contact us via:

We will assess the issue and provide either a replacement or a credit note based on the situation.

Returns & Exchanges

  • Due to the B2B wholesale nature of our business, returns are only accepted for damaged or incorrect items.
  • Any return requests must be made within 24 hours of receiving the order.
  • Products must be unused, in their original packaging, and in resalable condition.

Cancellations & Order Modifications

Orders can be modified or canceled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellations or modifications are not possible.

Refunds

Refunds are processed only for damaged, defective, or incorrect products when a replacement is not possible. Approved refunds will be issued via store credit or bank transfer within 5-7 business days.

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For further assistance, please reach out to our customer service team.